Hotel Operations Coordinator
2 days ago
Are you looking for a challenging and rewarding career opportunity in the hospitality industry? TPG Hotels, Resorts & Marinas is seeking a skilled Night Auditor to join our team.
">This role requires a strong attention to detail, excellent organizational skills, and the ability to work independently. As a Night Auditor, you will be responsible for overseeing financial and administrative activities during the night shift, including processing check-ins and check-outs, managing reservations, and maintaining accurate records of financial transactions.
The ideal candidate will have experience working with hotel management software and computer systems, as well as Microsoft Office applications. You will be required to work closely with other departments, including management, housekeeping, and maintenance, to ensure seamless operations.
Some of the key responsibilities of this role include:
- Guest Services:
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
- Front Desk Operations:
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Nightly Reports and Reconciliation:
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
- Accounting and Bookkeeping:
- Post charges, payments, and adjustments to guest accounts accurately.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
- Security and Safety:
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
The estimated salary range for this position is $19.00-$20.00 per hour. Benefits for full-time employees may include health, dental, and vision insurance, disability insurance, supplemental life insurance, identity theft protection, flexible spending accounts, 401(k) retirement plan, paid time off, vacation, and holidays. Part-time benefits are also available.
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