Hotel Guest Experience Specialist

6 days ago


Los Angeles, California, United States AccorHotel Full time
About The Hoxton, Downtown LA\
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Our hotel is located in the heart of Downtown LA, surrounded by some of the city's best restaurants, shops, and bars. We offer 174 stylish rooms, a ground floor restaurant, and a rooftop pool with amazing views of Broadway and the historic commercial district.\
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What We Offer\
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We offer a competitive hourly wage of $23 per hour, as well as a range of benefits to support your well-being and career growth. These include medical, dental, and vision insurance, 401(k) matching, life insurance, paid time off, employee discounts, referral bonuses, and a flexible spending account.\
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Responsibilities\
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As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, responding to their needs and requests in a timely and professional manner. This includes greeting guests upon arrival, assisting with check-in and check-out procedures, handling guest inquiries and requests, and providing information about hotel facilities and local attractions.\
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Requirements\
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To succeed in this role, you should have previous experience in guest relations or the hotel industry. Multilingual skills are a plus, and knowledge of front desk operations and hospitality management is essential. You should also be proficient in operating phone systems and handling phone etiquette, have excellent customer service skills, and be able to work flexible hours, including evenings, weekends, and holidays.\
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Why Work Here\
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We are a dynamic team that values hard work, dedication, and teamwork. We offer opportunities for career advancement within the hospitality industry and a supportive environment that encourages growth and development.

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