Hotel Operations Director

6 days ago

Los Angeles, California, United States The Saguaro Full time

Overview
The General Manager is a pivotal figure in driving the success of The LINE's hotels. This role oversees the day-to-day operations, ensuring seamless execution across various departments, including Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administration. A successful candidate will possess excellent leadership skills, fostering a culture of development and excellence within the team.

About Our Brand
The LINE is a vibrant community that celebrates creativity and discovery. Each property is thoughtfully chosen for its unique location in emerging neighborhoods, offering guests an unforgettable experience.

Job Summary
We are seeking a highly skilled General Manager to lead our hotel operations. As the ultimate authority on guest experience, you will be responsible for overseeing the entire hotel, from administrative tasks to ensuring exceptional service delivery. If you have a passion for delivering outstanding results, building high-performing teams, and creating memorable experiences, we encourage you to apply.

Key Responsibilities

  • Serve as the liaison between your property and the Managing Director, ensuring effective communication and alignment with company goals.
  • Manage expenditures from the Annual Operating Budget and Capital Reserve Budget, maintaining financial discipline and prudence.
  • Monitor and manage guest billing and collection procedures, ensuring timely payments and minimizing disputes.
  • Implement and analyze accounting procedures, identifying areas for improvement and optimizing financial performance.
  • Review payroll records for accurate personnel allocations, ensuring compliance with company policies and labor laws.
  • Implement policies and procedures for severe weather, safety, and fire, guaranteeing a safe working environment for all staff.
  • Plan, document, implement, and monitor department training programs, upskilling and reskilling employees to meet evolving business needs.
  • Ensure timely completion of projects as requested, prioritizing tasks and delegating effectively to meet deadlines.
  • Comply with hotel purchasing and invoice procedures, ensuring transparency and accountability in all financial transactions.
  • Coordinate contract services relevant to specific areas of responsibility, securing the best possible value for the hotel.
  • Develop a continuous five-year capital improvement plan, strategically investing in the hotel's growth and development.
  • Ensure adherence to accounting standards, maintaining the highest level of financial integrity and accuracy.
  • Implement and adhere to the company Standard Operating Procedures, guaranteeing consistency and quality in all aspects of hotel operations.
  • Maintain accurate records and files of hotel programs, providing valuable insights for future decision-making.

Requirements
We are looking for a seasoned professional with at least five years of experience as a hotel General Manager or equivalent position. Your expertise in the LA metro area market is essential, and you should have prior experience working with hotel unions. A Bachelor's degree is preferred, but not mandatory. Strong technical skills in MS Office are required, as well as exceptional communication, interpersonal, and organizational abilities. You must be able to multitask and work effectively under pressure, making sound decisions quickly and accurately.

Compensation & Benefits
We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, along with a comprehensive benefits package that includes 401(k) matching, dental insurance, employee discounts, health insurance, paid time off, vision insurance, and wellness resources. We pride ourselves on being an inclusive employer, welcoming candidates from diverse backgrounds and promoting equal opportunities for all.

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