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Technical Sales Support Specialist

2 months ago

New York, New York, United States Gorbel Full time
Job Summary

We are seeking a highly skilled Technical Customer Service Representative to join our team at Gorbel. This role will provide technical sales support to our customers, ensuring they receive personalized service and cost-effective solutions.

Key Responsibilities
  • Communicate with customers to understand their needs and provide tailored solutions
  • Establish and maintain professional relationships with customers
  • Collaborate with internal teams to resolve customer issues
  • Provide written quotes and process orders for Gorbel products
  • Escalate new solution data and knowledge to the knowledge repository editors
  • Work well under pressure and manage time effectively
  • Participate in team settings and cross-functional teams to improve products and services
  • Provide training to reps, dealers, and internal customers
  • Work within existing process guidelines and develop new processes as needed
Requirements
  • Three to five years of customer service or technical sales experience
  • Strong mechanical aptitude and basic understanding of electrical components
  • Fluency with MS Office Suite products
  • Strong attention to detail and communication skills
  • Problem-solving, negotiating, time management, and conflict resolution skills
Preferred Skills
  • Industrial or material handling background
  • Working knowledge of electro-mechanical systems and components
  • Associates Degree in a technical discipline or equivalent technical education
Work Environment

Gorbel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, gender identity, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.