Technical Support Specialist

4 weeks ago

New York, New York, United States Intrepid Museum Full time

The Intrepid Museum is seeking a skilled Technical Support Specialist to join its team. As a Technical Support Specialist, you will be responsible for providing technical assistance to the museum's user community and resolving tickets entered into the Help Desk system.

This includes the configuration and installation of various pieces of computer hardware, including desktop computers and peripherals. The ideal candidate will have experience working in a dynamic, fast-paced IT environment and possess a solid knowledge of PC peripherals.

The Technical Support Specialist will also be responsible for the installation and maintenance of the museum's infrastructure, including cables, switches, and patch panels. This position offers the ideal candidate opportunities for growth and professional development.

Key Responsibilities:

  • Resolution of Help Desk requests submitted by end users to the Help Desk system
  • Installations, upgrades, and configuration of network printing, directory structures, permissions, security, software, and files
  • Configure laptops and desktops in accordance with end-user requirements
  • Support all business desktop applications, including point of sale systems, accounting software, and other software and peripherals
  • Maintenance of telephone and voicemail services, including adds/move/changes (Avaya VOIP system)
  • Assist in the management of email, spam filters, and offsite data services (e.g., VPN, iPhones)
  • Manage user accounts in Active Directory
  • Perform standard and advanced audio/visual setups, including microphones, projectors, amplifiers, and Crestron control units
  • Assist in the procurement process of equipment, including specifying parts and obtaining quotes for purchase
  • Assist in the support of backup servers (Datto, Backup Exec), ensuring that tapes are ready for off-site storage
  • Support Microsoft Office Suite
  • Assist with other duties as assigned by the VP of Information Technology

Requirements:

  • Minimum 2 years of experience working in a dynamic, fast-paced IT environment
  • Experience supporting Windows desktop environments
  • Working knowledge of Microsoft Windows Server 2008 and Server 2012 R2
  • Prior experience with an Active Directory structure
  • Knowledge of Microsoft Office Suite and Windows 10 O/S
  • Solid knowledge of PC peripherals
  • Experience writing end-user documentation and procedures
  • Hands-on exposure to network wiring and infrastructure, including basic routers and switches for the purpose of connecting computers to the network
  • Experience using help desk management systems
  • Preferably, candidate possesses knowledge of audio/visual systems, including mixers, microphones, amplifiers, projectors, and Crestron systems
  • Previous experience with Point of Sale software (Tessitura) and hardware a plus

The Intrepid Museum is an equal opportunity employer and offers a competitive salary and benefits package to the successful candidate.

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