Technical Support Specialist

3 weeks ago


New York, New York, United States Thermo Fisher Scientific Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Thermo Fisher Scientific. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our regional service teams, ensuring seamless support for our products.

Key Responsibilities:

  • Provide technical assistance to regional service teams via remote or onsite support.
  • Partner with the Global Technical Service team and other departments to bring in service-related requirements and sustain support throughout the system's life cycle.
  • Develop and maintain sophisticated problem-solving documentation, validating service documentation and software.
  • Nurture positive working relationships with Field Service Engineers, Applications, and other Global Technical Support groups.

Requirements:

  • Bachelor's degree in Electronics, Mechanics, or a related field, or comparable training.
  • 5-10 years of experience in high-tech service and/or manufacturing, preferably with analytical equipment.
  • Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Proficient in English, with strong verbal and written communication skills.

Working Conditions:

This role requires domestic and international travel (30% of working time after initial training). You will work in a fast-paced environment, collaborating with cross-functional teams to deliver exceptional customer support.

What We Offer:

At Thermo Fisher Scientific, we are committed to fostering a diverse and inclusive work environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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