Guest Services Supervisor

1 week ago


Tinton Falls, New Jersey, United States Tinton Falls Lodging Realty LLC Full time
Position Overview

Tinton Falls Lodging Realty LLC is a reputable operator of mid-tier franchised hotels, offering exciting career prospects for driven individuals with strong leadership abilities and excellent communication skills. We are currently in search of a qualified candidate for the role of Front Desk Manager to oversee our dedicated team.

The Front Desk Manager plays a crucial role in managing front desk operations, staff, and guest interactions. This position collaborates closely with department heads, including the Assistant General Manager and General Manager, to achieve revenue goals, enhance guest satisfaction, and uphold exceptional service standards. A comprehensive understanding of the hotel brand, the property, and the management company is essential for success in this role.

Key Responsibilities:

  • Supervise the hiring, training, scheduling, and performance management of front desk personnel.
  • Demonstrate adherence to hotel policies and procedures.
  • Foster a culture of outstanding guest satisfaction through exemplary leadership.
  • Promote high employee morale and a positive work environment.

Qualifications:

  • A minimum of 2 years of recent experience in hotel management with a strong focus on guest services.
  • Proven success in delivering exceptional customer service.
  • Assertive, goal-oriented, and results-driven approach.
  • Ability to inspire and implement positive changes within the team.
  • Highly organized, motivated, and detail-oriented individual with strong communication skills.
  • Exemplary role model for staff in terms of guest service and professionalism.
  • Strong communication skills, organizational abilities, and attention to detail.
  • Willingness to work flexible hours as needed.
  • Basic computer proficiency, including knowledge of Windows, MS Word, Excel, and Outlook.
  • Ability to work independently while following established guidelines.


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