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Guest Services Supervisor

2 months ago

Tinton Falls, New Jersey, United States Tinton Falls Lodging Realty LLC Full time
Job Overview

Tinton Falls Lodging Realty LLC is a prominent player in the hospitality sector, offering rewarding career paths for motivated individuals with strong leadership and communication skills. We are currently in search of a qualified candidate for the role of Front Desk Manager to guide our outstanding team.

The Front Desk Manager will oversee all aspects of front desk operations, staff management, and guest relations. This role collaborates closely with department heads, including the Assistant General Manager and General Manager, to drive revenue, enhance guest satisfaction, and uphold superior service standards. A comprehensive understanding of the hotel brand, property, and management company is essential for success in this position.

Key Responsibilities:

  • Manage hiring, training, scheduling, and employee performance, including development and motivation of front desk personnel.
  • Demonstrate adherence to hotel policies and procedures.
  • Ensure the highest level of guest satisfaction through exemplary leadership.
  • Foster a positive work environment and high employee morale.

Qualifications:

  • A minimum of 2 years of recent experience in hotel management with a strong focus on guest service.
  • Proven ability to deliver exceptional customer service.
  • Assertive, results-driven, and motivated.
  • Capability to inspire and implement positive changes.
  • Highly organized and detail-oriented individual with a proactive attitude and excellent communication skills.
  • Must serve as a role model for all staff regarding guest service and professionalism.
  • Excellent organizational and communication skills are essential.
  • Flexible availability is required.
  • Basic computer proficiency, including knowledge of Windows, MS Word, Excel, and Outlook.
  • Ability to work independently while also following instructions.