Client Relationship Manager
2 weeks ago
The Tyndale Company, recognized multiple times as a leading workplace, is seeking a dedicated Client Relationship Manager to enhance our esteemed team. In this role, you will foster meaningful connections with both new and existing clients while effectively overseeing the onboarding journey. Our commitment to client retention and satisfaction is upheld through exceptional support and service, coupled with collaboration across internal teams. Tyndale's Client Relationship Managers are innovative, enthusiastic, and collaborative individuals who play a vital role in propelling our organization forward.
HYBRID/REMOTE: Tyndale promotes a healthy work-life balance. Client Relationship Managers are expected to work onsite one day a week, with the remaining four days conducted remotely. Candidates must reside within a reasonable distance for onsite engagement.
Responsibilities- Serve as the primary contact for managing and expanding mid to large-scale strategic national accounts, ensuring active participation in client meetings and resolving all account-related issues to complete satisfaction;
- Facilitate the effective implementation of flame-resistant uniform service programs and enhancements by aligning internal teams, developing presentations, and focusing on continuous improvement of the client experience;
- Collaborate across departments including Marketing, Operations, IT, Supply Chain, and Executive Management to ensure seamless communication and flawless execution of custom apparel initiatives;
- Act as a subject matter expert with a comprehensive understanding of complex custom programs, capable of generating daily reports and providing technical and creative solutions that enhance program efficiency and strengthen client partnerships;
- Analyze and validate data presented to clients, showcasing product performance with visual impact and emphasizing key performance indicators;
- Participate in client meetings, both in-person and virtually, for KPI reviews, onboarding new clients, and ongoing collaboration to align, track, and achieve desired goals and retention objectives;
- Support clients and National Sales Executives by fully understanding and executing customer contract terms, including pricing guidelines, payment terms, custom KPI goals, and renewal timelines;
- Build strong relationships with every client to influence growth within service offerings and enhance program performance while encouraging new business opportunities;
- Engage in industry-related business, trade, and safety events.
- Associate's degree or equivalent experience: a minimum of two years in account management, project management, or relevant client services experience required;
- Proficient in Salesforce or similar CRM systems, with strong skills in Excel and Microsoft Office preferred;
- Willingness to travel as necessary, both nationally and regionally, with expected travel up to 35%;
- Detail-oriented with a commitment to achieving results through service excellence and high standards;
- Exceptional written and verbal communication skills;
- Creative, adaptable, and innovative self-starter who is also a team player;
- Strong organizational abilities; capable of managing priorities, workflow, and meeting deadlines;
- Excellent problem-solving and consultative sales skills;
- A valid driver's license is required.
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