Guest Services Coordinator

2 weeks ago


Scarborough, Maine, United States Maine Course Hospitality Group Full time

Are you a naturally friendly and helpful individual? Do you aspire to create a positive impact every day? The Front Desk is the ideal environment for you Your role will be to ensure guests have a memorable experience from the moment they make a reservation until their check-out, while also providing personal recommendations to enhance their stay.

Our establishment is seeking a courteous and professional front desk agent who excels in delivering outstanding customer service to our guests.

Key Responsibilities of the Front Desk:

  • Welcome guests warmly and professionally.
  • Handle phone calls and address guest inquiries or requests.
  • Provide detailed information regarding hotel services, amenities, and local attractions.
  • Process payments and manage cash, credit, and debit transactions.
  • Oversee front desk operations, including check-in and check-out procedures.
  • Assist guests with reservations and manage any complaints or issues promptly.
  • Maintain a tidy and organized front desk area.
  • Complete daily reports and balance cash drawers.
  • Adhere to all hotel policies and procedures.

Benefits:

  • Weekly Paycheck
  • 401k with a generous company match
  • Paid Time Off
  • Holiday Pay
  • Health, Dental, and Vision Insurance
  • Travel Discounts
  • Company Scholarships for you or your family
  • Career Development Opportunities

Core Values:

  • Integrity
  • Family
  • Fun
  • Respect

Requirements for the Front Desk Position:

  • Proven experience in customer service or hospitality is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and strong organizational skills.
  • Ability to work independently as well as collaboratively.
  • Capability to stand for extended periods and lift up to 25 pounds.
  • Reliability and availability to work weekends and holidays.


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