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Guest Services Coordinator

2 months ago

Scarborough, Maine, United States Maine Course Hospitality Group Full time

Are you a naturally friendly and helpful individual? Do you aspire to create a positive impact every day? The Front Desk role is tailored for you Your mission will be to ensure guests have a memorable experience from the moment they make a reservation until their check-out.

Our establishment is in search of a personable and professional front desk agent capable of delivering exceptional customer service to our visitors.

Key Responsibilities:

  • Welcome guests warmly and professionally.
  • Handle phone calls and address guest inquiries or requests.
  • Provide detailed information regarding hotel services, amenities, and local attractions.
  • Process payments and manage cash, credit, and debit transactions.
  • Oversee front desk operations, including check-in and check-out procedures.
  • Assist guests with their reservations.
  • Address guest complaints and resolve issues promptly.
  • Maintain a tidy and organized front desk area.
  • Complete daily reports and balance cash drawers.
  • Adhere to all hotel policies and procedures.

Benefits:

  • Weekly paycheck.
  • 401k with a generous company match.
  • Paid time off.
  • Holiday pay.
  • Health, dental, and vision insurance.
  • Travel discounts.
  • Company scholarships for you or your family.
  • Opportunities for career development.

Core Values:

  • Integrity
  • Family
  • Fun
  • Respect

Requirements:

  • Proven experience in customer service or hospitality is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and organizational skills.
  • Ability to work independently and collaboratively.
  • Capacity to stand for extended periods and lift up to 25 pounds.
  • Reliability and availability to work weekends and holidays.