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Retail Events Coordinator

2 months ago

Scarborough, Maine, United States Michaels Full time
Job Summary

We are seeking a highly motivated and organized Retail Events Coordinator to join our team at Michaels. As a Retail Events Coordinator, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests.

Key Responsibilities
  • Event Planning and Coordination
    • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
    • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
    • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
    • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
    • Communicate events with clients and store team members.
    • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
    • Adjust plans and events based on client's feedback and needs.
    • Create backup or emergency plans to be executed as needed.
    • Ensure client satisfaction for scheduled events.
  • Customer Experience
    • Help customers shop, locate products, and provide them with solutions.
    • Provide fast and friendly check out experience.
    • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
    • Educate customer on Voice of Customer (VOC) survey.
    • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
    • Participate in the truck un-load, stocking and planogram (POGs) processes.
    • Complete merchandise recovery and maintenance.
    • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
    • Support shrink and safety programs
    • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
    • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
    • Cross trained in Custom Framing selling and production.
    • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
  • Other Duties
    • Perform other duties as assigned by management.
Requirements
  • Preferred Knowledge/Skills/Abilities
    • Energetic and enthusiastic personality.
    • The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job.
    • Must have excellent people skills.
    • Must have experience working with children and children's events.
    • Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills.
    • Must have organizational skills, interpersonal skills, and creative problem-solving skills.
    • Retail and/or customer service experience required
  • Physical Requirements
    • Ability to remain standing for long periods of time.
    • Ability to move throughout the store.
    • Regular bending, lifting, carrying, reaching, and stretching.
    • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

We are a public retail store setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.