Regional Operations Manager

7 days ago


Montclair, New Jersey, United States Woodhouse Spas Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Regional Operations Manager to oversee the daily operations of our Montclair and Hoboken locations. The ideal candidate will have a strong background in spa management, excellent leadership skills, and the ability to create a positive work culture.

Key Responsibilities:

  • Operations Management: Manage and monitor all areas of spa operations to ensure compliance with policies and procedures.
  • Customer Service: Demonstrate and reinforce excellent customer service to promote guest satisfaction and retention.
  • Marketing and Reputation Management: Oversee marketing initiatives and coordinate reputation management responsibilities.
  • Financial Management: Forecast revenues, manage labor costs, and monitor expenses against budget.
  • Employee Management: Manage employee callouts, day-of scheduling challenges, and perform other projects as assigned.
  • Inventory Management: Oversee and direct inventory processes, including supervision of the ordering of back bar and retail items.
  • Payroll and Benefits: Adjust employee punches, send payroll reports, and handle other parts of the payroll process.
  • Training and Development: Coordinate and manage training opportunities for in-spa operations, product knowledge, and treatment protocols.
  • Recruitment and Onboarding: Recruit qualified candidates, conduct interviews, create offer letters, and terminate employees as necessary.

Requirements:

  • Experience: 2+ years of experience in spa management, hospitality management, or a related field.
  • Education: Bachelor's degree in a related field.
  • Skills: Excellent leadership skills, strong communication skills, and the ability to create a positive work culture.

About Us: Woodhouse Spas is a luxury spa experience that provides a premier environment for our team members to grow and develop their skills. We are committed to providing real lasting care to our guests and creating a positive work culture.



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