Food and Beverage Operations Manager

1 week ago

Montclair, New Jersey, United States Aparium Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Aparium Hotel Group. As a Food and Beverage Supervisor, you will play a critical role in ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities
  • Guest Experience: Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and trans-local hospitality.
  • Service Delivery: Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up of the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary.
  • Team Collaboration: Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities.
  • Facilities and Maintenance: Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set.
  • Menu Management: Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance.
  • Knowledge and Training: Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
  • Server Support: Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly.
  • Communication: Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service.
  • Physical Facilities: Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager.
  • Quality Control: Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed.
  • Interdepartmental Communication: Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion.
  • Additional Responsibilities: Assist in other areas of the F&B Department as needed.
Requirements
  • Passion for Hospitality: Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required.
  • Experience: Minimum of two (2) years' experience as a Food & Beverage Supervisor or Event/Banquet server in either a free-standing or hotel restaurant.
  • Availability: Available to work a flexible schedule to include nights, weekends and holidays.
  • Language Skills: Fluency in English both verbally and non-verbally.
About Aparium Hotel Group

Aparium Hotel Group is a hospitality company that celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

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