Executive Director of Operations
4 days ago
Executive Director of Operations
Retro Fitness is seeking an experienced and results-driven Executive Director of Operations to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for ensuring the highest quality of service and facilities for our members, while also leading, motivating, and managing your team to achieve financial targets.
Key Responsibilities:
- Operations:
- Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
- Track completion of opening/closing checklists, logs, and cleaning checklist.
- Oversee expense goals by managing payroll and general and administrative expenses.
- Keep current in knowledge of key competitors.
- Perform brand excellence reviews.
- Communicate and implement club policies and procedures to employees.
- Personal Training:
- Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
- Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
- Oversee PT manager in ensuring all components of departmental objectives are satisfied.
- Sales:
- Achieve desired revenue goals in the following profit centers:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to increase revenue and reduce collections.
- Ensure ongoing prospecting and generation of new prospective members.
- Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
- Hold daily, weekly, and monthly meetings to train staff and maintain a high-performing team.
- Demonstrate an ability to increase revenue per member.
- Achieve desired revenue goals in the following profit centers:
Requirements:
- 4-year college degree preferred or related business experience.
- 3-5+ years management experience required.
- Excellent written and verbal communication.
- Strong organizational skills.
- Strong leadership skills.
- Strong administrative skills.
- Strong customer service skills.
- Strong computer skills.
Compensation: $55,000.00 per year
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