Front Desk Representative
1 week ago
About Motel + Studio 6
We are a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. Our team is passionate about creating a warm and welcoming environment that makes every guest feel at home.
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Motel + Studio 6. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for ensuring a seamless and enjoyable stay. Your primary goal will be to provide exceptional customer service, addressing the needs and concerns of our guests in a professional and courteous manner.
Key Responsibilities
- Monitor and maintain knowledge of hotel operations and activities to provide informed responses to guest inquiries.
- Take reservations and answer questions in a timely and efficient manner, ensuring that all guest needs are met.
- Build rapport with guests through friendly conversation and open-ended questions, identifying their needs and preferences.
- Describe the features and amenities of guest rooms, highlighting the unique benefits of our hotel.
- Ensure compliance with health and quality standards, maintaining a clean and safe environment for our guests.
- Qualifications
- Friendly and outgoing personality, with excellent communication and interpersonal skills.
- Familiarity with hospitality industry standards and best practices.
- Proficient in English; knowledge of other languages is a plus.
- Computer literacy and ability to navigate our hotel management system.
- Able to resolve issues with a customer-focused orientation, providing solutions that meet the needs of our guests.
- Able to lift 30 pounds, with physical stamina to work in a fast-paced environment.
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