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Front Desk Associate

2 months ago

Columbus, Ohio, United States Drury Hotels Full time
About This Role

We are seeking a highly organized and friendly Customer Service Representative to join our team at Drury Hotels. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Requirements:

  • A warm and friendly manner in relating to and interacting with the public.
  • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Familiarity with handling money, making change, and using office machines in day-to-day activities.
  • Ability to speak and receive direction (written and verbal direction) in English.
  • Willingness and ability to work alone as scheduled.
What We Offer

At Drury Hotels, we offer a comprehensive benefits package, including incentives, work-life balance, career growth opportunities, and a commitment to the well-being of our team members.

Benefits Include:

  • Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results.
  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights.
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year.
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program.
  • Retirement - Company-matched 401(k).
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2023).