Front Desk Representative

2 months ago


Columbus, Ohio, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Shaner Hotel Group. As a Front Desk Agent, you will be responsible for providing exceptional guest services, handling guest complaints, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Provide superior guest services, including check-in and check-out, to hotel guests in a courteous and efficient manner.
  • Complaint Resolution: Handle guest complaints in a professional and timely manner, ensuring guest satisfaction.
  • Room Management: Process all check-ins and check-outs according to established hotel requirements, ensuring accurate room status reports.
  • Payment and Cash Handling: Adhere to payment, cash handling, and credit policies/procedures, ensuring accurate and secure transactions.
  • Reporting and Communication: Generate, print, and distribute daily reports to designated departments/personnel, and communicate effectively with guests, management, and co-workers.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Communication Skills: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer Skills: Computer experience preferred.
  • Language Skills: Bilingual English/Spanish a plus.
  • Knowledge: Knowledge of local activities and attractions appropriate for clientele.


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