Front Desk Representative
2 weeks ago
Grand Pacific Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team.
Job Summary:The Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors, and associates in a warm and friendly manner. This role requires a detail-oriented and professional individual who consistently provides exemplary customer service.
Key Responsibilities:- Check guests/owners in and out of the resort, answering any questions they may have.
- Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
- Answer a high volume of inbound calls from guests/owners.
- Communicate effectively with guests, owners, supervisors, and associates.
- Resolve customer complaints and problems calmly and effectively.
- Obtain or confirm guest information, assign rooms, and activate and distribute keys.
- Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
- Occasionally deliver guest request items to and from rooms.
- 1+ years of related experience, preferably within the hospitality industry.
- Professional telephone etiquette is required.
- High school diploma or equivalent.
- Excellent communication and organizational skills.
- Experience in the hospitality industry (time share preferred).
- Ability to work well in a diverse team environment.
- Must be available to work various shifts including weekends and holidays.
- Must be able to successfully pass applicable auditions or skill testing, background check, physical examination, and drug screening test.
- Ability to speak and understand the English language.
- Must be able to stand and/or walk for up to 8 hours.
- Must also be able to sit, stoop, kneel, crouch, and crawl.
- Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state, or local law.
Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
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