Sales Support Specialist

2 weeks ago


Greenville, South Carolina, United States Auro Hotels Full time

Sales Coordinator ($15/hr)

Job Category: Sales & Marketing Requisition Number: SALES003416

Job Overview

The Sales Coordinator plays a pivotal role in ensuring exceptional service to all guests by fostering a welcoming atmosphere. This includes greeting and acknowledging every guest, upholding high standards, and demonstrating extensive product knowledge.

Key Responsibilities

  1. Deliver outstanding guest service by maintaining a hospitable environment.
  2. Empower guest satisfaction through professionalism and hospitality, ensuring all interactions are conducted ethically.
  3. Implement safety and security protocols to ensure a secure environment for both guests and associates.
  4. Establish and maintain positive relationships with all team members to promote a collaborative workplace.

Essential Functions

  1. Provide administrative assistance to the Sales Department, supporting team members as needed.
  2. Manage department telephones, ensuring all calls are answered promptly and accurately.
  3. Qualify and assess all incoming sales inquiries.
  4. Assist clients by providing information and addressing inquiries, exercising discretion in the absence of the Sales Manager.
  5. Maintain an organized supply of sales and wedding kits for management.
  6. Prepare and proofread proposals and other documents for the Sales Department.
  7. Ensure all sales files are accurately maintained and organized.
  8. Assist with hotel reservations and manage group block inventory.
  9. Uphold confidentiality regarding hotel documents and internal communications.
  10. Facilitate effective communication within the Sales Department and across hotel operations.
  11. Process guest amenity and gift certificate requests according to established guidelines.
  12. Assist in compiling departmental and hotel reports as required.

Additional Responsibilities

  1. Adhere to Company Standards of Service as outlined for Auro Hotels.
  2. Project a positive image of Auro Hotels at all times.
  3. Complete all assigned training and maintain a professional appearance.
  4. Work flexible hours, including evenings, weekends, and holidays.

Qualifications

Skills

  • Team Player: Collaborates effectively with others.
  • Enthusiastic: Displays eagerness and interest in tasks.
  • Detail Oriented: Attentive to all aspects of assigned tasks.
  • Dedicated: Committed to tasks with integrity.

Motivations

  • Self-Starter: Proactive in completing tasks independently.
  • Flexibility: Thrives when given autonomy in scheduling and goal-setting.
  • Impactful Contribution: Motivated by the ability to contribute to organizational success.

Education

High School diploma or equivalent required.

Experience

Relevant experience in a similar role is preferred.

Licenses & Certifications

None required.



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