Senior Customer Support Specialist

2 weeks ago


Greenville, South Carolina, United States Babylon Enterprises Full time
Job Overview

WE ARE SEEKING A DYNAMIC SENIOR CUSTOMER SUPPORT SPECIALIST TO ENHANCE OUR OPERATIONS

Are you ready to elevate your customer service skills while enjoying a vibrant work environment? We are on the lookout for enthusiastic individuals to step into the role of Senior Customer Support Specialist. This position requires a person who not only brings enthusiasm and positivity but also embodies the spirit of our organization. As the Senior Customer Support Specialist, you will represent our brand, making a significant impact on our clients and customers. Your commitment to providing exceptional customer service will be crucial in every interaction.

Key Responsibilities:

  • Engage directly with customers to understand their needs and preferences, ensuring their satisfaction.
  • Build and maintain strong relationships with customer accounts through effective communication.
  • Identify sales opportunities and contribute to business growth.
  • Participate in ongoing training sessions to maintain a thorough understanding of our products and services.
  • Follow company policies and procedures to ensure compliance with client standards.
  • Document customer interactions, manage customer accounts, and safeguard sensitive information.
  • Resolve customer issues promptly by troubleshooting and empathizing with their concerns.

Qualifications:

  • Experience in customer service or retail sales is advantageous.
  • A high school diploma or equivalent is required.
  • Strong multitasking, prioritization, and time management skills.
  • Exceptional communication and presentation abilities.
  • A genuine passion for delivering outstanding customer service.
  • Ability to collaborate effectively with diverse personalities, including customers and colleagues.
  • A positive attitude and a desire to contribute to a fun workplace culture.

This is an entry-level position, and comprehensive training will be provided for the right candidate. If you believe you align with this role, we encourage you to express your interest.

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