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Sales and Support Specialist

2 months ago

Greenville, South Carolina, United States Babylon Enterprises Full time

**About the Role**

Babylon Enterprises is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional service and support to our customers, while also driving sales growth and revenue.

**Key Responsibilities**

  • Serve as the primary point of contact for our customers, providing timely and effective support to ensure a seamless and positive experience.
  • Assist customers with inquiries, product information, and order processing, ensuring accurate and efficient resolution of customer issues.
  • Identify and capitalize on upselling and cross-selling opportunities to promote additional products or services to customers, driving sales growth and revenue.
  • Build and maintain strong relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations and improve customer satisfaction.
  • Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions to drive business growth.
  • Stay up-to-date on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies, ensuring Babylon Enterprises remains competitive and innovative.
  • Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records to inform sales strategies and improve customer service.
  • Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction, driving business growth and revenue.