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Client Support Specialist

2 months ago

Greenville, South Carolina, United States Insight Global Full time


Insight Global is in search of a Client Support Specialist to assist a prominent legal contract platform that manages a vast array of contracts, exhibits, and forms essential for design and construction projects.

With over a century of expertise, our client excels in navigating the complexities of design and construction collaborations. This role is designed for individuals who thrive in engaging customer interactions.

The ideal candidate will possess a strong technological background, exceptional customer service skills, meticulous attention to detail, and the ability to effectively communicate and resolve client inquiries.

This role is structured as a temporary contract with the potential for permanent placement.

Key Responsibilities:

  • Deliver professional and courteous customer service while addressing technical assistance requests via email, phone, and chat.
  • Offer insights to enhance software functionality through effective troubleshooting.
  • Attain expert knowledge in the operation of specific business systems or processes relevant to the support center, including Sales, Incident Management, invoicing, refunds, and license transfers.
  • Provide strategic recommendations to management aimed at reducing call volume.
  • Investigate and document user issues, submitting findings for inclusion in the knowledge base (KB).

Areas of Focus May Include:
Internet browsers, Operating systems, Microsoft Office, Networking, Third-Party software

  • Ensure timely documentation and resolution of each reported issue, adhering to standards, and escalate or reassign as necessary.
  • Address general inquiries and provide training on software functionalities.
  • Continuously enhance application knowledge through ongoing training, research, and testing.
  • Collaborate independently and as part of a team to investigate relevant issues, maintaining communication with clients until all matters are resolved.
  • Make outbound calls as required.
The expected salary range for this position is between $18-$24 per hour, contingent upon experience.


We are dedicated to fostering diverse and inclusive environments where individuals can express their authentic selves at work.

We are an equal opportunity employer, valuing every individual.

Qualified candidates will be considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws.

If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please submit a request.

To learn more about our privacy practices regarding personal information, please review Insight Global's Workforce Privacy Policy:
.

Required Skills & Experience:

  • Minimum of 2 years of experience in providing software/application support.
  • At least 2 years of experience in delivering technical support for online applications.

  • Proficient in MS Office, particularly Excel and Word.
  • Strong customer service background with excellent written and verbal communication skills.
  • Ability to work during EST hours.
Preferred Skills & Experience:

  • Familiarity with ZenDesk ticketing system.
  • Experience in customer service for e-commerce or SaaS companies.

Benefit packages for this role will commence on the 31st day of employment, including medical, dental, and vision insurance, HSA, FSA, DCFSA account options, and access to a 401k retirement plan with employer matching.

Employees in this position are also entitled to paid sick leave and/or other paid time off as mandated by applicable law.