Senior Technical Support Specialist
2 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at U.S. Computer Connection. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their network infrastructures are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and on-site visits
- Troubleshoot and resolve technical issues related to network infrastructures, servers, and email systems
- Collaborate with our team to develop and implement technical solutions to meet client needs
- Stay up-to-date with the latest technologies and industry trends to ensure our clients receive the best possible support
Requirements:
- Minimum of three years progressive work experience in a technical support role
- Hands-on experience with server and email migrations within the past 12-24 months
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
Preferred Qualifications:
- A+, Server+, Security+ or Microsoft certifications
- Associates or Bachelor's Degree in an IT or related field
- Strong computer, server, and networking skills
Why Join U.S. Computer Connection?
We pride ourselves on retaining our employees, giving them the opportunity to build their skills and expand their horizons. Our full-time employees are eligible to receive and participate in an exceptional benefit package, including competitive compensation, generous health benefits, and job-related education assistance and certification programs.
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