Technical Support Specialist

3 weeks ago


Stamford, Connecticut, United States EOS Full time

Job Title: Helpdesk Technician

Job Summary:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We are seeking a motivated, tech-savvy Helpdesk Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations.

Key Responsibilities:

  • Act as the primary contact for technical assistance requests, addressing software, hardware, and connectivity issues.
  • Log, track, and escalate complex issues to specialized teams.
  • Provide clear, user-friendly communication and guidance for internal users, ensuring high satisfaction.

AV Conference Room Support:

  • Diagnose and resolve AV and connectivity issues in conference rooms.
  • Set up and support AV equipment for meetings, providing on-site technical assistance as needed.
  • Maintain AV inventory, promptly reporting any missing or malfunctioning items.
  • Continually refine processes to enhance user experience and support.

Network Infrastructure Support:

  • Identify and troubleshoot fundamental network connectivity issues (wired and wireless).
  • Support on-site end users for network-related needs and assist the Network Operations team with local troubleshooting.
  • Escalate more complex network issues to Level 2 support personnel for quick resolution.

Requirements:

  • Experience: 2–4+ years in IT Support roles (Technician, Analyst, Administrator, or Specialist).
  • Technical Skills: Proficient in Networking, Wi-Fi, Mac OS, Cisco, Linux, and Windows.
  • Software: Skilled in ticketing systems and triage support, with experience in Jira Service Management (JSM) and familiarity with SLAs.
  • Customer Service: Strong interpersonal and communication skills, with a genuine passion for providing user-centered support.
  • Problem-Solving: Adept at multitasking, with the ability to think critically and independently.

Preferred Qualifications:

  • Familiarity with AV systems, network infrastructure troubleshooting, and strong Mac/Apple experience.
  • A proven track record in delivering outstanding customer service.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

Pay Range: $50,000—$55,000 USD



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