Desktop Technical Support Specialist

4 weeks ago

Stamford, Connecticut, United States Franklin Templeton Full time
Job Summary

O'Shaughnessy Asset Management, a research and money management firm, is seeking a skilled Desktop Technical Support Analyst to join their team. As a key member of the Consumer Support Front Office team, you will provide technical support and customer service to internal clients, addressing issues with hardware, operating systems, desktop/web applications, mobility, conferencing, and printing.

Key Responsibilities
  • Provide on-site technical support and customer service for the Stamford, CT office, maintaining effective relationships with senior-level employees and administrative support teams.
  • Address technical issues in a timely manner, providing concise and timely updates.
  • Coordinate, set up, and support technologies used in Conference Rooms.
  • Provide Audio Visual Support for internal meetings.
  • Actively participate in team meetings, order and maintain inventory of IT assets, and project work related to acquisitions and integration of companies.
  • Coordinate and support office moves and user restacks.
  • Act as an advocate for the customer within IT and with outside technical groups, escalating issues to the appropriate teams and driving to closure.
  • Manage the ticketing queues to ensure issues are prioritized and actioned.
Requirements
  • Bachelor's degree in computer science or related field.
  • Minimum 3 years of experience in a technical support/helpdesk, high-profile customer service environment.
  • Highly proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies.
  • Availability to provide support outside business hours.
  • Microsoft/A+ or Networking+ Certification a plus.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills.
What We Offer

Franklin Templeton offers a competitive and valuable range of total rewards, including base compensation, discretionary bonus, 401k plan, health insurance, and other perks. We expect the salary for this position to range between $75,000 and $85,000.

Our Culture

Our culture is shaped by our diverse global workforce and strongly held core values. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. We understand that benefits are at the core of employee well-being and may vary depending on individual needs.

Equal Opportunity Employer

Franklin Templeton is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

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