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Desktop Technical Support Specialist

4 weeks ago

Stamford, Connecticut, United States Franklin Templeton Full time
Job Title: Desktop Technical Support Analyst

Franklin Templeton is seeking a skilled Desktop Technical Support Analyst to join our team. As a key member of our Consumer Support Front Office team, you will provide technical support and customer service to our employees, ensuring a seamless and efficient experience.

Key Responsibilities:
  • Provide on-site technical support and customer service for our Stamford, CT office
  • Support and maintain effective relationships with senior-level employees and administrative support teams
  • Address technical issues in a timely manner and provide concise and timely updates
  • Coordinate, set up, and support technologies used in Conference Rooms
  • Provide Audio Visual Support for internal meetings
  • Actively participate in team meetings
  • Order and maintain inventory of IT assets
  • Project work related to acquisitions and integration of companies
  • Coordinate and support office moves and user restacks
Requirements:
  • Bachelor's degree in computer science or related field
  • Minimum 3 years of experience in a technical support/helpdesk, high-profile customer service environment
  • Highly proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
  • Availability to provide support outside business hours
  • Microsoft/A+ or Networking+ Certification a plus
What We Offer:

Franklin Templeton offers a competitive and valuable range of total rewards, including base compensation, discretionary bonus, 401k plan, health insurance, and other perks. We are committed to fostering a diverse and inclusive environment and are an Equal Opportunity Employer.