Collision Repair Customer Support Specialist
6 days ago
Job Title: Collision Repair Customer Support Specialist
Job Summary:
Tesla is seeking a highly skilled Collision Repair Customer Support Specialist to join our team. As a key member of our Body Repair Program, you will play a critical role in supporting our Internal Body Shop in all aspects of its Authorized Collision Program.
Responsibilities:
- Work scheduling and maintenance
- Liaison between Customer Claim Specialists and the Body Shop
- Vehicle arrival preparation
- WARP and CCC administration arrival
- Customer communication and expectation
- Rental coordination and hand off
- Vehicle status updates
- Material and supplies reordering
- Repair review and delivery
Requirements:
- 3-5 years of experience in the collision industry
- High school diploma or equivalent; Certificate from Vocational School in Collision Repair preferred
- Valid Drivers License and a good driving record with at least 2 years of driving experience and insurable
- Excellent written and verbal communication skills as well as the ability to follow instructions
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
- Microsoft Office experience preferred
- Must be willing to train others
- Must be comfortable working in a collision shop environment
- Ability to work independently in limited supervision environments
Employee Benefits:
- As a full-time Tesla employee, you will receive full benefits from day 1 for you and your dependents
- Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
- 3 medical plan choices with $0 paycheck contribution
- Vision & dental plans (including orthodontic coverage)
- Company paid Life, AD&D, short-term and long-term disability
- 401(k), Employee Stock Purchase Plans, and other financial benefits
- Employee Assistance Program, Paid Time Off, and Paid Holidays
- Back-up childcare and employee discounts
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