Desktop Support Specialist
2 days ago
This role is part of our professional services team, where we're seeking a skilled Desktop Support Technician to provide exceptional customer service.
Key Responsibilities:- Collaborate with the Service Desk to resolve escalated technical issues in a timely manner.
- Install and troubleshoot hardware, software, printers, wireless devices, and operating system problems for personal computers.
- Research, resolve, and respond to customer inquiries via various channels.
- Acquire and maintain knowledge of relevant hardware and applications used by customers.
- Install, configure, and troubleshoot network components for all networked personal computers and printers.
- Perform PC operating system and software installation and performance tuning.
- Use ServiceNow software to create, edit, update, and close work order tickets and customer profiles.
- Work with Service Desk specialists and other support teams to resolve customer and support issues.
- Configure, deploy, and support company-issued mobile devices.
- Coordinate the disposal of IT Endpoint-related equipment.
- Provide enterprise-level workstation management, including compatibility testing, update distribution, reporting compliance, and troubleshooting.
- Identify desktop application and OS vulnerabilities and implement corrective measures.
- Maintain and advance desktop management services, including remote control, software distribution, asset management, and virus protection services.
- 3+ years of experience in Desktop Support or similar technical support roles.
- Strong experience supporting Microsoft technology, including Windows, Windows Server, Active Directory, Exchange, Office 365, and MS Office.
- Experience supporting mobile devices, including iPhone and Android.
- Bachelor's Degree in an IT-related field (nice to have).
- Mobile device management and iPhone experience (nice to have).
- Encryption and VPN client experience (nice to have).
- Networking experience (nice to have).
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