Desktop Support Specialist

2 days ago

Santa Monica, California, United States 1872 Consulting Full time
Desktop Support Technician

This role is part of our professional services team, where we're seeking a skilled Desktop Support Technician to provide exceptional customer service.

Key Responsibilities:
  • Collaborate with the Service Desk to resolve escalated technical issues in a timely manner.
  • Install and troubleshoot hardware, software, printers, wireless devices, and operating system problems for personal computers.
  • Research, resolve, and respond to customer inquiries via various channels.
  • Acquire and maintain knowledge of relevant hardware and applications used by customers.
  • Install, configure, and troubleshoot network components for all networked personal computers and printers.
  • Perform PC operating system and software installation and performance tuning.
  • Use ServiceNow software to create, edit, update, and close work order tickets and customer profiles.
  • Work with Service Desk specialists and other support teams to resolve customer and support issues.
  • Configure, deploy, and support company-issued mobile devices.
  • Coordinate the disposal of IT Endpoint-related equipment.
  • Provide enterprise-level workstation management, including compatibility testing, update distribution, reporting compliance, and troubleshooting.
  • Identify desktop application and OS vulnerabilities and implement corrective measures.
  • Maintain and advance desktop management services, including remote control, software distribution, asset management, and virus protection services.
Requirements:
  • 3+ years of experience in Desktop Support or similar technical support roles.
  • Strong experience supporting Microsoft technology, including Windows, Windows Server, Active Directory, Exchange, Office 365, and MS Office.
  • Experience supporting mobile devices, including iPhone and Android.
  • Bachelor's Degree in an IT-related field (nice to have).
  • Mobile device management and iPhone experience (nice to have).
  • Encryption and VPN client experience (nice to have).
  • Networking experience (nice to have).

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