Operations Manager
4 weeks ago
Reporting to the Associate Vice Chancellor of News and Media Relations, the Operations Manager organizes, leads and executes priority projects and strategic initiatives for the Office of News and Media Relations.
Key Responsibilities- Establishes priorities and manages multiple projects which often contain confidential and sensitive information.
- Ensures deadlines are met on a daily basis.
- Regularly engages with leadership and key stakeholders.
- Maintains confidentiality of information as required.
- Researches and prepares strategic presentations for senior leadership.
- Directs the earned media analytics program, creating media databases and producing reports.
- Develops public relations strategies in collaboration with the News Content Team.
- Plays a leading role in the timely dissemination of information thoughtfully considering when, how and to whom information is released.
- Reviews final materials before they go live; conducts fact checking and proofreads.
- Distributes news releases, the weekly Inside Umass newsletter, website postings and the university communications' calendar to campus audiences and/or news media.
- Directs the Hometown News Program.
- Plans outreach and training programs with campus communicators, faculty, staff, student organizations and the student press.
- Prepares and updates related materials.
- Supports the Executive Director as needed, including but not limited to managing their commitments, overseeing projects, coordinating with stakeholders, and drafting strategic communications.
- Plans high-profile media events to enhance the University visibility and reputation.
- Advises media in real-time, plans/coordinates press conferences which includes ensuring that appropriate university stakeholders and media members are in attendance.
- Organizes and manages a compendium of shared digital resources, including news content and template libraries, analytics data and emergency management plans.
- Executes all financial/accounting transactions for the office, which includes maintaining budgets, creating/processing purchase orders, issuing payments, credit card recordkeeping and processing payroll timesheets.
- Provides management and day-to-day operational and personnel related support which includes triaging incoming calls and providing front-line response during emergent situations.
- Hires and supervises student employees.
- Bachelor's degree.
- Five (5) years of experience of project/operational management in public relations or related field.
- Ability to manage sensitive and confidential information with discretion.
- Demonstrated ability to independently set priorities, plan, organize, coordinate and direct multiple, concurrent projects.
- Working knowledge of office programs such as Microsoft Outlook, CMS platforms such as Drupal and CRMs such as Marketing Cloud.
- Strong written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Excellent interpersonal skills.
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