Car Wash Operations Manager

2 days ago

Amherst, Ohio, United States Conrad's Tire Express and Total Car Care Full time
Job Summary

Conrad's Tire Express and Total Car Care is seeking a highly motivated and experienced Car Wash Shift Lead to join our team. As a Car Wash Shift Lead, you will be responsible for leading the car wash location to achieve customer satisfaction and retention, team member satisfaction and retention, while upholding Conrad's image and reputation and achieving all performance objectives.

Key Responsibilities
  • Provide superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
  • Build a loyal customer base by establishing a trusting relationship based on integrity and fairness.
  • Listen effectively to understand and communicate in a business-like manner to customers, employees, and supervisors all pertinent subject matter.
  • Present a warm, friendly, knowledgeable, and professional image to customers.
  • Perform the location's maintenance by maintaining cleanliness of sites, equipment maintenance/repair & chemical care, and quality of the wash service.
  • Perform everyday operations of the car wash, including deposits, inventory, cashier machine functionality, and discount codes.
  • Invoice customers using proper procedures for cash, charge, and credit.
  • Handle customer complaints, employee conflicts, and daily operational problems in an even-tempered, fair, and consistent manner.
  • Learn and understand the performance business data and apply it fairly to daily operations and decisions in an effort to increase productivity.
  • Reach established monthly goals.
  • Follow daily opening and closing procedures accurately.
  • Respond accurately and on time to all administrative duties and deadlines, including employee scheduling, evaluations, deposits, inventory, etc.
  • Perform all Site Manager duties in their absence.
Requirements
  • High school diploma; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Repair/Maintenance, Sales, Customer Service, and branch management operation knowledge and skills are required.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to chemicals and outside weather conditions. The employee is occasionally exposed to vibration. The noise level in the work environment is usually loud.

Regularly work Mondays Sundays, evenings & Holidays. The employee is on call for any incidents that occur in regard to repair or staffing that arises during & after hours or on the weekends. The employee regularly works an average of 50 hours per week and occasionally attends meetings after normal business hours. Travel between locations. Travel over night for training & development purposes is occasionally required.

The employee is required to have an acceptable driving record, in line with the stated Company Policy, and they must have a valid driver's license in the state in which they are employed with the Conrad Companies. The employee must comply with all aspects of Conrad's Drug Free Workplace Policy. A background check is required as a condition of employment.

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