Operations Manager

3 hours ago

Amherst, Massachusetts, United States University of Massachusetts Full time

About UMass Amherst

UMass Amherst is a nationally ranked public research university offering a wide range of undergraduate, graduate, and professional degrees. Located in the scenic Pioneer Valley of Western Massachusetts, the university provides a rich cultural environment in a picturesque setting close to major urban centers.

Job Summary

The Operations Manager plays a crucial role in the Office of News and Media Relations, overseeing daily department operations and financials to build a collaborative culture and meet organizational goals in a fast-paced environment.

Key Responsibilities

  • Establishes priorities and manages multiple projects, ensuring deadlines are met on a daily basis.
  • Regularly engages with leadership and key stakeholders to ensure effective communication and collaboration.
  • Maintains confidentiality of information as required and ensures the timely release of news.
  • Researches and prepares strategic presentations for senior leadership.
  • Directs the earned media analytics program, creating media databases and producing reports.
  • Develops public relations strategies in collaboration with the News Content Team.
  • Plays a leading role in the timely dissemination of information, reviewing final materials before they go live and conducting fact-checking and proofreading.
  • Distributes news releases, the weekly Inside UMass newsletter, website postings, and the university communications' calendar to campus audiences and/or news media.
  • Directs the Hometown News Program.
  • Plans outreach and training programs with campus communicators, faculty, staff, student organizations, and the student press.
  • Supports the Executive Director as needed, including managing their commitments, overseeing projects, coordinating with stakeholders, and drafting strategic communications.
  • Plans high-profile media events to enhance the University's visibility and reputation.
  • Advises media in real-time, plans/coordinates press conferences, and ensures that appropriate university stakeholders and media members are in attendance.
  • Organizes and manages a compendium of shared digital resources, including news content and template libraries, analytics data, and emergency management plans.
  • Executes all financial/accounting transactions for the office, including maintaining budgets, creating/processing purchase orders, issuing payments, credit card recordkeeping, and processing payroll timesheets.
  • Provides management and day-to-day operational and personnel-related support, including triaging incoming calls and providing front-line response during emergent situations.
  • Hires and supervises student employees.

Requirements

  • Bachelor's degree.
  • Five (5) years of experience in project/operational management in public relations or a related field.
  • Ability to manage sensitive and confidential information with discretion.
  • Demonstrated ability to independently set priorities, plan, organize, coordinate, and direct multiple, concurrent projects.
  • Working knowledge of office programs such as Microsoft Outlook, CMS platforms such as Drupal, and CRMs such as Marketing Cloud.
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal skills.

Preferred Qualifications

  • Experience in higher education, non-profit, or public sectors.

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