Operations Manager

4 days ago

Amherst, Massachusetts, United States InsideHigherEd Full time

About the Role

The Operations Manager will be responsible for organizing, leading, and executing priority projects and strategic initiatives for the Office of News and Media Relations. This role will ensure all communications and projects further both department and university strategic goals.

Key Responsibilities

  • Establish priorities and manage multiple projects, ensuring deadlines are met on a daily basis.
  • Maintain confidentiality of information as required and ensure appropriately timed release of news.
  • Research and prepare strategic presentations for senior leadership.
  • Direct the earned media analytics program, creating media databases and producing reports.
  • Develop public relations strategies in collaboration with the News Content Team.
  • Review final materials before they go live, conduct fact checking, and proofread.
  • Distribute news releases, the weekly Inside UMass newsletter, website postings, and the university communications' calendar to campus audiences and/or news media.
  • Direct the Hometown News Program.
  • Plan outreach and training programs with campus communicators, faculty, staff, student organizations, and the student press.
  • Support the Executive Director as needed, including managing their commitments, overseeing projects, coordinating with stakeholders, and drafting strategic communications.
  • Plan high-profile media events to enhance the University's visibility and reputation.
  • Advises media in real-time, plans/coordinates press conferences, and ensures that appropriate university stakeholders and media members are in attendance.
  • Organize and manage a compendium of shared digital resources, including news content and template libraries, analytics data, and emergency management plans.
  • Execute all financial/accounting transactions for the office, including maintaining budgets, creating/processing purchase orders, issuing payments, credit card recordkeeping, and processing payroll timesheets.
  • Provide management and day-to-day operational and personnel-related support, including triaging incoming calls and providing front-line response during emergent situations.
  • Hire and supervise student employees.

Requirements

  • Bachelor's degree.
  • Five (5) years of experience in project/operational management in public relations or a related field.
  • Ability to manage sensitive and confidential information with discretion.
  • Demonstrated ability to independently set priorities, plan, organize, coordinate, and direct multiple, concurrent projects.
  • Working knowledge of office programs such as Microsoft Outlook, CMS platforms such as Drupal, and CRMs such as Marketing Cloud.
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal skills.

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