Retail Operations Manager
2 weeks ago
Compensation: The initial salary range for this role is: $47,632 - $59,713.
Benefits:
- Performance-based incentives
- Referral bonuses
- Retirement plan contributions
- Tuition and fitness reimbursement
- Emergency assistance funds
- Paid time off
- Additional benefits based on position
ROLE SUMMARY:
Under the general guidance of the Vice President of Retail Operations or their designee, the Store Supervisor is accountable for the comprehensive management of store functions, including inventory collection, processing, sales performance, financial outcomes, loss prevention strategies, and staff oversight. This role regularly oversees a team of more than ten sales associates.
WORK SCHEDULE: Regular weekend, holiday, and evening hours are customary in the retail sector.
KEY RESPONSIBILITIES:
STORE MANAGEMENT:
- Supervise the appropriate handling and processing of incoming and outgoing goods, including donations and merchandise.
- Optimize the processing of donated items through effective sorting, preparation, and pricing to meet production targets.
- Enhance sales performance through strategic pricing, display, signage, promotions, and inventory management.
- Ensure exceptional customer service is delivered by all staff to shoppers and donors.
- Maintain the cleanliness and organization of the sales floor and store environment.
- Manage the appearance of the store's exterior and surrounding areas.
FINANCIAL MANAGEMENT:
- Efficiently oversee the store budget, including payroll and expense control.
- Ensure adherence to cash management protocols and daily financial reporting.
SAFETY AND SECURITY:
- Maintain a clean and safe store environment, ensuring compliance with health and safety regulations.
- Implement loss prevention measures and ensure proper operation of security systems.
SUPERVISORY DUTIES:
- Recruit, train, and supervise store personnel to ensure an effective workforce.
- Conduct performance evaluations and address employee concerns as necessary.
- Schedule staff to meet operational needs and maintain adherence to company policies.
ADDITIONAL RESPONSIBILITIES:
- Perform banking transactions related to store operations.
- Respond to alarm notifications as part of the emergency response team.
- Complete other related tasks as assigned.
QUALIFICATIONS:
- High school diploma or GED, with a minimum of three years of relevant experience, including supervisory roles.
- Strong communication skills, both verbal and written.
- Basic mathematical skills for financial calculations.
- Ability to apply common sense reasoning to solve problems.
PHYSICAL REQUIREMENTS:
This position requires regular standing, walking, and lifting of items up to 25 pounds frequently, and up to 100 pounds occasionally. Employees must be able to assist customers with heavy items and maintain a safe working environment.
WORK ENVIRONMENT:
The work environment is typically fast-paced, with regular deadlines and production goals. Employees may be exposed to various conditions, including wet or humid environments and moving mechanical parts.
Equal Opportunity Employer / Veterans / Disabled / Minority / Female
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