Customer Service Representative

8 hours ago


Las Cruces, New Mexico, United States MCI Careers Full time
About the Role

As a Customer Service Representative at MCI Careers, you will play a vital role in delivering exceptional experiences for our clients. You will be responsible for handling inbound customer calls, resolving issues, and providing top-notch support to ensure customer satisfaction.

Responsibilities
  • Handle inbound calls and respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns efficiently and effectively
  • Provide product and service information to customers and answer questions about company policies and procedures
Requirements
  • High school diploma or equivalent required; some college or technical training preferred
  • Excellent communication and interpersonal skills, with ability to work well in a team environment
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Basic computer skills and knowledge of software applications such as Microsoft Office
Benefits
  • Competitive salary: $12.10 - $13.75 per hour
  • Paid time off and holidays
  • Opportunities for advancement and career growth
  • Training and development programs to enhance your skills and knowledge


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