Guest Services Coordinator

2 weeks ago


Huntington Beach, California, United States Kei Concepts Full time
Position Overview

We are thrilled to announce an opening for the role of Host/Hostess at our esteemed establishment. If you possess a passion for customer interaction and have the expertise to excel in this position, we would love to hear from you.

Key Information:

Location: ROL HAND ROLL BAR

Compensation: $16 per hour plus tips

Benefits Include:

  • Paid Holidays
  • Paid Sick Leave (40 hours)
  • Comprehensive Training
  • Employee Discounts
  • Company Events
  • Referral Program

Responsibilities:

  • Warmly welcome guests upon arrival and bid farewell as they leave, ensuring a positive first and last impression.
  • Utilize visual cues to appropriately seat guests based on their preferences in various dining areas.
  • Communicate current promotions and introduce the serving staff to facilitate a seamless dining experience.
  • Handle incoming calls with professionalism and provide necessary information to callers.
  • Manage guest flow effectively, providing accurate wait times when necessary.
  • Prioritize guests with reservations to enhance their experience.
  • Remain attentive to guests' needs throughout their visit, ensuring high-quality service.
  • Adhere to safety and sanitation protocols to protect both guests and the establishment.
  • Assist dining staff by setting and clearing tables and replenishing beverages as needed.
  • Contribute to team efforts by completing related tasks as required.

Qualifications:

  • Flexible schedule with availability for evenings, weekends, and holidays.
  • Strong attention to detail and adherence to sanitation standards.
  • Excellent communication skills, both verbal and listening.
  • Ability to work collaboratively and independently in a fast-paced environment.
  • Previous experience in customer service or food service is preferred.

Physical Requirements:

  • Capability to reach, bend, and stoop.
  • Able to lift items weighing up to 50 pounds.
  • Capacity to stand for extended periods.


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