Service Operations Representative

1 week ago

Savannah, Georgia, United States Navy Times Full time

Position Overview:

The role of the Customer Service Representative (Branch Manager Trainee) is designed to cultivate future leaders within our organization. At Navy Times, we recognize that our success is driven by the dedication and quality of our team members. We prioritize customer satisfaction and strive to build lasting relationships.

Benefits:

Navy Times offers a robust benefits package that includes medical, dental, and vision coverage, along with paid time off, holidays, a 401(k) plan, life insurance, long-term disability, tuition assistance, and an employee assistance program. Optional benefits such as critical care, auto, home, and pet insurance are also available.

Program Summary:

This training initiative aims to prepare candidates for branch management roles due to company growth and turnover. The program consists of two distinct phases, with relocation being a requirement upon completion of the first phase.

Key Responsibilities:

Phase I:

  • Gain foundational knowledge of the consumer finance sector, including all aspects of branch operations.
  • Learn essential competencies such as consumer finance principles, credit products, and client service.
  • Actively contribute to branch performance by generating loans and managing a portion of the consumer loan portfolio.
  • Establish relationships with local merchants and develop financing programs.

Upon successful completion of self-study assignments and production requirements, candidates may advance to Phase II.

Phase II:

  • Oversee various aspects of branch operations monthly for nine consecutive months.
  • Develop and implement monthly business plans related to assigned activities.
  • Complete independent assignments across multiple branches.
  • Supervise branch associates and ensure operational efficiency.
  • Participate in leadership training sessions.

Basic Qualifications:

  • High School Diploma or GED.
  • Willingness to relocate and travel as necessary.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office applications.

Preferred Qualifications:

  • College degree.
  • Experience in the industry.
  • Bilingual skills in Spanish and English.

Work Environment:

The position is based in a standard office setting with occasional travel required. If you are looking for a dynamic and growth-oriented work environment, consider joining our team.

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