Account Specialist

2 days ago


Kansas City, Missouri, United States Commerce Bank Full time
About Commerce Bank

At Commerce Bank, we're dedicated to helping our clients achieve financial success and stability. As an Account Specialist, you'll play a vital role in supporting our key clients and developing trusted business partnerships. Your primary responsibility will be to handle the daily operational duties associated with proactive account service, retention of relationships, and growth of all payment types. You'll work closely with our Account Managers and their portfolios to ensure seamless client experiences and drive business growth.

Key Responsibilities

• Monitor established clients' defined SLAs and KPIs, analyzing opportunities to improve KPIs and client automation rates
• Complete day-to-day escalated support requests, including complex requests related to clients' processes
• Analyze and initiate steps to improve the experience of assigned clients
• Provide internal support and participate in solving customer problems with internal teams that interact with the payment teams
• Work with external partners to solve customer-related issues as required
• Perform other duties as assigned

Requirements

• Basic knowledge of healthcare insurance claims processing, healthcare revenue cycle, and general knowledge of commercial banking and treasury services
• Basic knowledge of electronic and paper transaction processing within a commercial bank
• Ability to meet a high level of quality and customer service to internal and external clients
• Ability to interact and build relationships with clients
• Ability to travel up to 10%; subject to increase with growth of business line
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
• 1+ year healthcare insurance claims processing or payment posting experience required
• 1+ year customer service experience required
• Technical exposure and experience in MS Office, EMR, ERP, or Clearinghouse systems preferred
• General knowledge of healthcare banking preferred
• Healthcare industry and product knowledge (HIPAA & PHI) preferred

Hybrid Schedule

This role is eligible for a hybrid schedule, with in-office work required 2 days per week. We offer a competitive compensation package, including a base pay range of $22.60 to $26.70 per hour, and opportunities for performance-based incentives. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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