Account Specialist

4 days ago


Kansas City, Missouri, United States Commerce Bank Full time
About Commerce Bank

We're a company that's been around for over 155 years, and we're still going strong. Our culture is built on helping people find financial safety and success, and we're committed to making sure our employees are taken care of too.

Job Summary

We're looking for an Account Specialist to join our team. As an Account Specialist, you'll be responsible for supporting the day-to-day processes and analysis for our key clients. You'll work closely with our Account Managers to handle escalated support requests, analyze opportunities to improve client automation rates, and provide internal support to solve customer problems.

Key Responsibilities
  • Monitor established clients' SLAs and KPIs, and analyze opportunities to improve KPIs and client automation rates
  • Complete day-to-day escalated support requests, including complex requests related to clients' processes
  • Analyze and initiate steps to improve the experience of assigned clients
  • Provide internal support and participate in solving customer problems with internal teams that interact with payment teams
  • Work with external partners to solve customer-related issues as required
Requirements
  • Bachelor's degree or equivalent combination of education and experience required
  • 1+ year healthcare insurance claims processing or payment posting experience required
  • 1+ year customer service experience required
  • Technical exposure and experience in MS Office, EMR, ERP, or Clearinghouse systems preferred
  • General knowledge of healthcare banking preferred
  • Healthcare industry and product knowledge (HIPAA & PHI) preferred
What We Offer

We offer a competitive compensation package, including a base salary of $22.60 to $26.70 per hour, plus performance-based incentives. We also offer a range of benefits, including employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.

We're a hybrid company, with a mix of in-office and remote work. Our office is located at 1000 Walnut, Kansas City, Missouri 64106.



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