Customs Operations Manager

2 weeks ago


Laredo, Texas, United States Total Quality Logistics Full time
Position Overview:

As a Customs Operations Manager at Total Quality Logistics, you will oversee a dedicated team of customs professionals to ensure the efficient and precise clearance of goods through customs. Your role will encompass managing daily operations, ensuring compliance, resolving issues, and acting as the senior customs liaison for both internal and external partners. As a leader, you will be accountable for the overall management, growth, and development of your team, while driving continuous improvement to enhance customer satisfaction.

Benefits:
  • Comprehensive Health, Dental, and Vision insurance tailored to your needs, including a zero-cost plan + 401(k) with employer contribution
  • Annual tuition reimbursement up to $5,000
  • Opportunities for employee referral bonuses
Key Responsibilities:
  • Manage the daily functions of the customs brokerage division and support your team
  • Develop and implement strategies for continuous improvement to ensure a high-quality customer experience
  • Monitor and ensure that key performance indicators (KPIs) are consistently met or surpassed
  • Guarantee compliance with all applicable customs laws, tariffs, and trade agreements
  • Establish and execute efficient customs clearance procedures to meet shipment timelines and expectations
  • Act as the main point of contact for clients, offering expert guidance on customs compliance, classification, valuation, and documentation
  • Stay informed on changes in customs regulations and industry trends, updating internal policies as necessary
  • Conduct regular audits and assessments to identify improvement opportunities and ensure compliance with standards
  • Collaborate with various internal departments, including logistics, finance, and legal, to enhance cross-border trade processes and resolve issues
  • Foster and maintain strong relationships with customs authorities, freight forwarders, carriers, and other key stakeholders
  • Provide training and mentorship to team members to improve their expertise in customs brokerage operations
Qualifications:
  • A minimum of 10 years of experience in customs brokerage, with at least 5 years in a leadership role
  • Customs Broker license is preferred but not mandatory
  • Extensive knowledge of customs regulations, import/export laws, and trade compliance
  • Strong leadership skills with an emphasis on team development, mentorship, and performance management
  • Exceptional communication abilities, both verbal and written, with the capacity to engage effectively with clients and internal teams
  • Demonstrated problem-solving capabilities and the ability to make informed decisions under pressure
  • Proficiency in customs brokerage software and Microsoft Office Suite
  • A bachelor's degree in international trade, logistics, business administration, or a related field is preferred


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