Operations Manager

4 weeks ago

Laredo, Texas, United States Ascent Global Logistics Full time

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent's offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers' most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and 'play hard' by creating an environment where tasks are performed with a can-do attitude from start to finish. We 'play smart' by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we 'play together' by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You'll Do

The Laredo Operations Manager will work onsite at the AOD Laredo, Texas office facility, and be responsible to oversee KPI driven day-to-day operation of border shipment activity.

  • Availability 24/7/365 for team, ensuring AOD processes are consistently delivered
  • Manage Laredo workloads: Ground, Cross-dock and Air Charter. Provide status clarity and PEAK system transparency.
  • Ensure shipments arrive/depart cross-dock with customs paperwork compliance
  • Identify new opportunities to build load consolidations`
  • Dispatch Ascent Expedite Owner/Operator Laredo fleet
  • Develop and cultivate relationships with assigned customers, suppliers and AOD operating teams across USA and Mexico.
  • Must be able to make sound operational and financial decisions on behalf of customer and company, based on established business rules
  • Ensure personnel needs of the department (Coaching / Development / Mentoring of team members). Coordinate employee work schedules, and PTO on a regular basis to ensure coverage that meets operational needs.
  • Maintain proficiency in all computer systems / websites used by AOD and assigned customer

What You'll Bring

  • High school diploma or general education degree (GED); no specified experience and/or training.
  • Must be able to think and react quickly to problem situations.
  • Must be able to remain calm during adverse conditions.
  • Must be a creative "solution finder" and possess the ability to inspire others to seek creative solutions.
  • Ability to understand transportation marketplace (geography, time zones).
  • Demonstrated leadership skills and a passion to live Ascent On-Demand corporate values.
  • Demonstrated performance of the following skillsets: customer service etiquette, quality mindset, "grace under pressure", active listening, and commitment to excellence.
  • Working knowledge of all departments as they effect customer service and its quality.
  • General knowledge and/or experience of cross-dock operations including documentation requirements.
  • General knowledge and/or experience of cargo load capability of various truck and aircraft types
  • General knowledge and/or experience of hazardous materials requirements
  • General capability to determine transit times and HOS.
  • Demonstrated effectiveness in rate negotiations with both buyers and sellers.
  • Demonstrated ability to identify and resolve issues.
  • Ability to establish priorities and manage multiple activities to meet deadlines.
  • Able to complete assignments with attention to detail and high degree of accuracy.
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with management, various departments, CSPSAs and customers.

Ascent's Competitive Benefits

  • 401(k) and employer matching
  • Life Insurance
  • Health, Dental, Vision Insurance
  • Short- & Long-Term Disability
  • Paid Time Off (PTO)
  • Employee Assistance Program
  • Paid Parental Leave
  • Employee Wellness Program
  • Paid Holidays
  • Employee Recognition Programs
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Health Savings Account (HSA)
  • Overtime, Differential & Bonus Pay

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