Restaurant Operations Manager
7 days ago
About the Role:
The General Manager is a key leadership position at Sonic, responsible for overseeing the daily operations of a drive-in restaurant. This role requires a strong leader who can motivate and train a team of employees to provide excellent customer service and maintain high-quality food and beverage products.
Key Responsibilities:
- Manage and train a team of employees to ensure excellent customer service and high-quality food and beverage products.
- Direct and assign employees as needed to ensure all aspects of food service meet operational standards.
- Adhere to and monitor employee compliance of the drive-in employee handbook, policies, and practices.
- Perform restaurant opening and/or closing duties.
- Prepare employee work schedules and monitor and make adjustments to restaurant staffing levels as needed.
- Monitor and maintain restaurant inventory levels and place orders for food, paper, and other supplies within cost control procedures.
- Complete and maintain all drive-in restaurant employment-related records and payroll records.
- Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
- Immediately and respectfully resolve guest requests and report guest complaints to immediate supervisor and assist in resolving such complaints.
- Interview and hire restaurant crew and management team members to achieve proper staffing levels.
- Prepare all necessary operational reports and develop appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develop and implement a marketing plan.
Requirements:
- High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
- Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
- Required to work a minimum 5-day workweek with 4 closing shifts (or 4-day workweek guaranteed) including irregular hours, nights, weekends, and holidays.
- Knowledge of recruiting, interviewing, and selection practices.
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
- Leadership and supervisory practices and skills; effective verbal and written communication skills.
- Basic accounting and computer skills.
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
- Problem-solving, decision-making, and conflict-resolution skills.
- Willingness to abide by the appearance, uniform, and hygiene standards at Sonic.
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