Branch Sales and Service Regional Resource Team Member

2 days ago

Sterling Heights, Michigan, United States PNC Full time
Job Title:

Branch Sales and Service Regional Resource Team Member

Company:

PNC

Job Description:

As a Branch Sales and Service Regional Resource Team Member at PNC, you will play a critical role in delivering exceptional customer experiences and driving business growth. You will be part of a dynamic team based in the Northern Virginia area, supporting multiple branches in PNC's Northern Virginia Retail Market.

Key Responsibilities:
  • Manage customer relationships by identifying opportunities to improve their financial well-being and create loyalty while increasing share of wallet.
  • Participate in proactive sales and service activities, including teller transactions, selling bank products, and developing referral opportunities.
  • Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive new revenue and customer loyalty.
  • Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to elevate client loyalty.
  • Create customer loyalty and grow customers' share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Competencies:
  • Banking Products: Knowledge of and ability to provide products and services available through the retail banking branch.
  • Digital Awareness: Shares, shows, and supports clients on a variety of technological digital and online tools and resources.
  • Effective Communications: Understanding of effective communication concepts, tools, and techniques.
  • Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities.
  • Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
  • Prospecting: Knowledge of prospecting principles, processes, and skills.
  • Retail Lending: Knowledge of and ability to design and develop retail lending products and services.
  • Selling: Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
  • Understanding Customer Needs: Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Requirements:
  • 1+ years of related experience
  • No degree required; related experience or product knowledge to accomplish primary duties
  • Comparable combination of education and experience (including military service) may be considered
Work Environment:
  • Reliable transportation required to travel to various branches throughout the Northern Virginia region
  • Flexibility needed and mileage reimbursement paid
PNC Values:
  • Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

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