Member Service Representative

1 month ago

Sterling Heights, Michigan, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically hours a week. (Please note, during training longer hours will be required)

Location: 46300 Potomac Run Plaza, Suite 180, Sterling, VA 20164

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
* Military Times 2022 Best for Vets Employers
* WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award - Excellence in Early Career Hiring
* Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Team Member

    1 day ago

    Sterling Heights, Michigan, United States Choolaah Full time

    About ChoolaahChoolaah is a fast-growing, fast-casual restaurant company that's passionate about serving high-quality food and providing an exceptional customer experience. We're committed to creating a fun and supportive work environment that allows our team members to grow and develop their skills.Job SummaryWe're seeking a talented Team Member to join our...

  • Customer Service Sales Representative

    5 days ago

    Sterling Heights, Michigan, United States PCRK Group Full time

    PCRK Group is seeking dedicated Full & Part Time Customer Service Sales Representatives.We offer both full-time and part-time opportunities for an entry-level sales role. This position plays a crucial role in driving the business's success by enhancing sales through membership acquisitions, service improvements, and retail transactions.We are looking for...

  • Customer Service Sales Representative

    5 days ago

    Sterling Heights, Michigan, United States PCRK Group Full time

    PCRK Group is seeking Full & Part Time Customer Service Sales Representatives.We offer both full-time and part-time opportunities for individuals looking to start their career in sales. This role plays a crucial part in driving the success of our organization through effective membership sales, enhanced service offerings, and retail transactions.We are in...

  • Customer Service Representative

    6 days ago

    Sterling Heights, Michigan, United States Jay Munj - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in providing exceptional support to our clients and helping them navigate their insurance needs.ResponsibilitiesDevelop and maintain strong relationships with...

  • Client Services Representative

    1 week ago

    Sterling Heights, Michigan, United States Guidant Financial Full time

    Position OverviewJoin a dynamic team dedicated to supporting small business owners in their journey towards success. This role offers the flexibility of a fully remote work environment, allowing you to contribute from the comfort of your home.Compensation for this role is set at $21 per hour, translating to an annual income of $43,680.Are you passionate...

  • Customer Service Representative

    4 days ago

    Sterling Heights, Michigan, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise.Key Responsibilities:Provide exceptional customer service via phone and in-person interactions, ensuring a positive experience for every customer.Accurately enter customer information into our system,...

  • Customer Service Station Representative

    4 days ago

    Sterling Heights, Michigan, United States Amerijet International Full time

    POSITION SUMMARY:The role of Customer Service Station Representative at Amerijet International Airlines is focused on delivering exceptional service to all clients, whether face-to-face, via telephone, or through electronic communication. Key responsibilities encompass managing shipping documentation, supervising station operations to ensure precision and...

  • Customer Service Station Representative

    4 days ago

    Sterling Heights, Michigan, United States Amerijet International Full time

    POSITION SUMMARY:The role of Customer Service Station Representative at Amerijet International Airlines focuses on delivering exceptional service to all clients, whether face-to-face, via telephone, or through electronic communication. Key responsibilities encompass managing shipping details, supervising station operations to ensure precision and quality,...

  • Customer Service Station Representative

    4 days ago

    Sterling Heights, Michigan, United States Amerijet International Full time

    POSITION SUMMARY:The role of Customer Service Station Representative at Amerijet International Airlines is essential in providing exceptional service to all clients, whether in person, via phone, or through electronic communication. Key responsibilities encompass managing shipping details, supervising station operations to ensure precision and quality, and...

  • Customer Service Station Representative

    1 week ago

    Sterling Heights, Michigan, United States Amerijet International Full time

    POSITION SUMMARY:The role of Customer Service Station Representative at Amerijet International Airlines is pivotal in delivering exceptional service to all clients, whether face-to-face, via telephone, or through electronic communication. Key responsibilities encompass managing shipping details, supervising station operations to ensure precision and quality,...

  • Customer Service Station Representative

    1 week ago

    Sterling Heights, Michigan, United States Amerijet International Full time

    POSITION SUMMARY:The role of Customer Service Station Representative at Amerijet International Airlines focuses on delivering exceptional service to all clients, whether in person, via phone, or through electronic communication. Key responsibilities include managing shipping documentation, ensuring operational accuracy and quality, and upholding cleanliness...

  • Cleaning Service Representative

    1 day ago

    Sterling Heights, Michigan, United States Home Clean Heroes Full time

    About Us:Home Clean Heroes is a leading provider of residential cleaning services, committed to delivering exceptional customer experiences through our team of skilled and reliable cleaning professionals. Our mission is to set the standard for quality service in the home cleaning industry, built on reliability, customer confidence, and a passion for serving...

  • Insurance and Financial Services Representative

    4 days ago

    Sterling Heights, Michigan, United States Steve Smith - State Farm Agent Full time

    Exciting Career Opportunity with Steve Smith - State Farm AgentJob OverviewWe are seeking a highly motivated and customer-focused individual to join our dynamic team at Steve Smith - State Farm Agent. As a representative, you will have the opportunity to work with a variety of insurance and financial services products, providing exceptional support to our...

  • Customer Service Representative

    3 days ago

    Sterling Heights, Michigan, United States Steve Smith - State Farm Agent Full time

    Exciting Job Opportunity: State Farm Insurance AgentJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our dynamic team at Steve Smith - State Farm Agent. As a Customer Service Representative, you will play a vital role in providing exceptional service to our clients and promoting our insurance and financial services...

  • Airport Guest Services Representative

    1 week ago

    Sterling Heights, Michigan, United States Metropolitan Washington Airports Authority Full time

    Compensation Grade: A10 Salary Range: $17.06-$17.06 Opening Date: April 5, 2024 Closing Date: Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. As an Airport Guest Services Representative, you will serve as the primary point of contact for travelers at the airport, showcasing exceptional friendliness and...

  • Senior Financial Services Representative

    5 days ago

    Sterling Heights, Michigan, United States FreeStar Financial Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Branch Lender to join our team at FreeStar Financial Credit Union. As a Senior Branch Lender, you will be responsible for providing exceptional service to our members, guiding them through the consumer or mortgage loan process, and assisting with account transactions.Key...

  • Customer Service Representative

    1 day ago

    Sterling Heights, Michigan, United States Jackmont Hospitality Full time

    Job SummaryWe are seeking a skilled Cashier to join our team at Jackmont Hospitality. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesGreet and Serve GuestsWelcoming guests upon arrival and ensuring a smooth handoff to the service staffManaging the...

  • Customer Service Representative

    1 day ago

    Sterling Heights, Michigan, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and memorable experience.Key ResponsibilitiesProcess guest arrivals and departures, ensuring accurate and...

  • Travel Sales Representative

    1 day ago

    Sterling Heights, Michigan, United States The Auto Club Group Full time

    About the RoleThe Auto Club Group is seeking a highly motivated and results-driven Travel Sales Representative to join our team. As a Field Sales Agent, you will be responsible for generating new sales, retaining existing members, and growing our overall book of business through our multiple product offerings.Key ResponsibilitiesEstablish and grow mutually...

  • Technical Customer Service Representative

    1 week ago

    Sterling Heights, Michigan, United States Peraton Full time

    Position OverviewPeraton is in search of a Customer Support Specialist (Technical) to enhance our team of skilled and diverse professionals. This role is integral to the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, which is dedicated to providing IT Operations and Maintenance to modernize the legacy systems...