Service Advisor

4 days ago


Mountain View, California, United States AutoNation Full time
Job Summary

As a Service Advisor at AutoNation, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our state-of-the-art service departments. You will act as the liaison between our skilled Service Technicians and customers, providing clear explanations of recommended repairs and suggesting up-sell opportunities to ensure customer satisfaction and loyalty.

Key Responsibilities
  • Customer Interaction: Greet customers in a friendly manner, explain service recommendations, and suggest up-sell opportunities to enhance customer satisfaction and loyalty.
  • Appointment Management: Set, confirm, and prepare for appointments with customers to ensure a seamless service experience.
  • Sales and Revenue Growth: Meet or exceed targeted sales goals and customer satisfaction indices to drive revenue growth and business success.
  • Communication and Collaboration: Communicate effectively with Service Technicians and parts associates to ensure timely completion of work and meet customer expectations.
  • Customer Follow-up: Follow up with customers to ensure satisfaction and address any concerns or issues.
Requirements
  • Education: High school diploma or equivalent.
  • Customer Service Experience: Proven ability to provide exceptional customer experiences and meet or exceed customer satisfaction targets.
  • Sales and Communication Skills: Ability to set and achieve sales targets, communicate effectively with customers and colleagues, and utilize consultative selling techniques to drive sales growth.
  • Technical Skills: Familiarity with automotive technology and ability to learn and adapt to new systems and processes.
  • Work Environment: Valid in-state driver's license and an acceptable, safe driving record.
Benefits and Perks
  • Competitive Compensation: Minimum wage + commission.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and innovative company.


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