Customer Service Representative
4 weeks ago
Job Summary:
As a Customer Service Representative for Hendrick Automotive Group, you will play a critical role in supporting the company's sales and service goals by generating leads and providing exceptional customer service.
Key Responsibilities:
- Answer all incoming phone calls according to a proven, pre-set script and schedule sales or service appointments.
- Log all customer comments into the Dealership Management System.
- Schedule follow-up contact if no appointment is made in the Dealership Management System.
- Follow up with the sales or service department to determine if the appointment was kept and what the outcome was.
- Maintain and update customer changes in the database.
- Respond to customer website requests (internet inquiries).
- Contact internet clients via email and phone to schedule sales or service appointments.
- Notify necessary departments to inform of appointments set.
- Participate in required training.
- Follow Safeguards rules and regulations.
- Comply with Company policies and procedures.
- Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
Requirements:
- Bachelor's Degree.
- Intermediate knowledge of Microsoft Office products.
- Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Work Environment:
Scheduled shifts may include evening hours, weekends, and holidays. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Verbal and Writing Ability:
Diversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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