Customer Service Representative

4 weeks ago


Durham, North Carolina, United States Hendrick Automotive Group Full time

Job Summary:

As a Customer Service Representative for Hendrick Automotive Group, you will play a critical role in supporting the company's sales and service goals by generating leads and providing exceptional customer service.

Key Responsibilities:

  • Answer all incoming phone calls according to a proven, pre-set script and schedule sales or service appointments.
  • Log all customer comments into the Dealership Management System.
  • Schedule follow-up contact if no appointment is made in the Dealership Management System.
  • Follow up with the sales or service department to determine if the appointment was kept and what the outcome was.
  • Maintain and update customer changes in the database.
  • Respond to customer website requests (internet inquiries).
  • Contact internet clients via email and phone to schedule sales or service appointments.
  • Notify necessary departments to inform of appointments set.
  • Participate in required training.
  • Follow Safeguards rules and regulations.
  • Comply with Company policies and procedures.
  • Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.

Requirements:

  • Bachelor's Degree.
  • Intermediate knowledge of Microsoft Office products.
  • Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Work Environment:

Scheduled shifts may include evening hours, weekends, and holidays. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

Diversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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