Customer Service Lead

1 month ago


Durham, North Carolina, United States Burlington Full time

**Customer Service Lead Role:**

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.

**Key Responsibilities:**

  • Model company core values and appropriate back of house standards and execution strategies for the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

**Requirements:**

  • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

**Benefits:**

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.

**About Burlington:**

Burlington is a rapidly growing brand that provides a variety of training and development opportunities for our associates. We are committed to workplace diversity and are an equal opportunity employer.


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