Customer Service Lead
1 month ago
**Customer Service Lead Role:**
As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.
**Key Responsibilities:**
- Model company core values and appropriate back of house standards and execution strategies for the receiving team.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
**Requirements:**
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
**Benefits:**
- Competitive wage
- Flexible hours
- Associate discount
- Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.
**About Burlington:**
Burlington is a rapidly growing brand that provides a variety of training and development opportunities for our associates. We are committed to workplace diversity and are an equal opportunity employer.
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