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Administrative Coordinator

2 months ago

Tampa, Florida, United States AMERICAN METALS SUPPLY LLC Full time
About American Metals Supply LLC

A rapidly expanding metals distributor headquartered in the southeastern United States, American Metals Supply LLC is a leading provider of quality aluminum products and exceptional services to its customers.

Job Summary

We are seeking a highly skilled and bilingual Administrative Assistant to join our team in Tampa, FL. This is an onsite role responsible for building and maintaining strong relationships with clients and prospective clients, handling administrative duties, managing customer accounts, providing high-quality customer service, and facilitating troubleshooting processes.

Key Responsibilities
  • Client Relationship Management: Assist the sales team in developing and maintaining strong relationships with clients and prospective clients through regular communication and follow-ups.
  • Administrative Duties: Handle administrative tasks such as managing customer accounts, processing invoices, and maintaining accurate records. Coordinate Return Material Authorizations (RMA) processes, ensuring efficient handling of returns and replacements.
  • Customer Service: Provide high-quality customer service by addressing inquiries, resolving issues, and facilitating troubleshooting processes in a timely manner.
  • Material Specifications: Assist clients with understanding material specifications, providing necessary information and support.
  • Customer Follow-ups: Conduct follow-up activities with customers to ensure satisfaction and address any outstanding issues or needs.
  • Reporting: Generate and distribute regular reports on customer interactions, sales activities, and other key metrics for review.
  • Troubleshooting: Facilitate troubleshooting processes for customer issues, collaborating with other departments as needed to resolve problems.
Requirements
  • Education: High school diploma or equivalent.
  • Language Skills: English / Spanish written & spoken abilities a plus.
  • Experience: 2+ years of experience in an administrative assistant role.
  • Skills: Excellent verbal and written communication skills, strong organizational and multitasking abilities, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with CRM software is a plus.
  • Attributes: Detail-oriented with a strong focus on accuracy, ability to work independently and as part of a team, positive demeanor, and proactive approach to problem-solving.
Benefits
  • 401(k) & matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance