Subaru Customer Engagement Specialist
2 weeks ago
Full-time
Position Overview:
The Customer Engagement Specialist at Ressler Motors plays a crucial role in managing all incoming inquiries related to Sales and Service. This position requires a passion for customer interaction through various channels including phone, email, and instant messaging. The primary goal is to ensure a seamless experience for customers while effectively managing and updating sensitive customer data and scheduling appointments to enhance customer satisfaction and loyalty.
Key Responsibilities:
- Respond to incoming Sales and Service inquiries with professionalism and courtesy, ensuring a positive customer experience.
- Handle appointment scheduling and manage internet leads for Subaru, Audi, and VW, facilitating smooth transitions to Sales Consultants and Service Advisors.
- Follow established communication protocols while providing constructive feedback to management for process improvements.
- Maintain detailed records of customer interactions to ensure continuity and reference for future communications.
- Conduct follow-ups with customers who missed appointments to reschedule and maintain engagement.
- Keep the BDC Call Log updated and accurate for operational efficiency.
- Capture and upload images of inventory to ensure online listings are current and visually appealing.
Qualifications:
- High School Diploma or Equivalent.
Compensation:
$17/hour + Commission
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