HVAC Operations Supervisor

2 weeks ago


Elizabethtown, Pennsylvania, United States Home Climates Inc Full time

Elevate Your Career as an HVAC Operations Supervisor

At Home Climates Inc, we are on the lookout for dedicated individuals eager to develop their skills in a vital industry. Our company is expanding, and we are seeking exceptional talent to join our ranks.

Position Overview:
The HVAC Operations Supervisor will play a crucial role in overseeing the implementation of our operational processes and procedures.

Key Responsibilities:

  • Provide technical assistance to field personnel and serve as a liaison for sourcing additional information and resources to resolve technical challenges.
  • Conduct weekly assessments and reviews of production and support staff, offering constructive feedback on individual and team performance in relation to established goals and KPIs.
  • Deliver personalized coaching to enhance team members' proficiency in utilizing Home Climates' resources and sales systems to meet customer needs.
  • Facilitate weekly training sessions covering:
    • Sales techniques
    • KPI evaluations
    • Performance recognition and rewards
    • New product introductions
    • Objection handling strategies
    • Safety protocols
    • Manufacturer training
  • Act as a mentor to foster individual growth and motivation among staff.
  • Review and refine processes that do not contribute value to our services or business outcomes.

Customer Service Focus:
Maintain a strong customer service orientation, both internally and externally. Ensure effective communication with the Field Installation Supervisor throughout each project to guarantee timely and accurate job completion.

Performance Management:
Establish and monitor goals, KPIs, and objectives for service technicians, plumbers, and customer service representatives, along with actionable plans to achieve or surpass these targets.

Qualifications:
The ideal candidate will possess:

  • Strong interpersonal skills and the ability to interpret blueprints and technical specifications.
  • Knowledge of various municipalities' plan and permit requirements.
  • Proficiency in managing time and schedules effectively.
  • Computer literacy and familiarity with smart devices for communication.
  • A commitment to continuous learning through training and professional development.

We value a clean, professional appearance and a commitment to safety in the workplace. Adaptability to changing work schedules is essential.

We are an Equal Opportunity Employer, and all inquiries are treated with confidentiality.



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